Source: PSA
Consumer NZ – Tens of thousands of people face cancelled flights – they have rights
Consumer NZ says passengers disrupted by Air New Zealand’s flight cuts are entitled to ask for a refund if they don’t want to accept a replacement flight.
“Air New Zealand has announced it will be cutting over a thousand flights in the coming weeks because of rising fuel costs. While most travellers will be rebooked onto same-day flights, we want people to know that if that new flight doesn’t suit them, they can choose not to take it and ask for their money back instead,” says Jon Duffy, chief executive of Consumer.
When an airline cancels flights due to events out of its control, like severe weather or airspace closure, passengers usually have to accept the disruption and wear any associated expenses or claim on their insurance. Consumer believes Air New Zealand’s cancellations are within its control.
“The decision to amend the flight schedules is driven by rising fuel costs. We think this is an operational decision, which means impacted passengers have rights if the rescheduled flight doesn’t suit them.”
Your domestic flight rights
If your domestic flight is cancelled for a reason within an airline’s control and you do not want to accept a replacement flight, you can ask for a refund under the Civil Aviation Act (CAA).
Under the CAA, you can also claim back additional expenses such as meals, accommodation and any other costs incurred in getting to your destination.
In total, you can claim back the lesser of up to 10 times the cost of the ticket, or the actual cost of delay.
Your international flight rights
Consumer says that because Air New Zealand’s flight cancellations are a financial decision, and the airline will struggle to show it took all reasonable measures to avoid the cancellations or delays, it is also likely to be liable for disrupted international flights under international laws, including the Montreal Convention.
For international flights, your rights differ depending on where you’re flying and the airline you’re flying with. However, at a minimum, you’ll be entitled to a refund if you don’t want to accept the alternative flight that’s offered to you. You may also be able to claim back any additional costs you incur. In total, the maximum amount you can claim for a delay under the Montreal Convention is $15,134 – this includes alternative flights to get you to your intended destination.
Disrupted passengers who are set to depart from airports in the EU could be entitled to additional financial assistance. Consumer has further detailed information on its website: https://consumernz.cmail19.com/t/i-l-ztjuyit-ijjdkdttjk-y/
Consumer’s flight rights petition
Airlines in New Zealand don’t have to tell passengers their rights.
Despite amendments to the Civil Aviation Act last year, giving the minister the power to require airlines to inform passengers about their rights, no action has been taken.
“People impacted by flight disruptions deserve clarity – it shouldn’t be up to them to interpret complex laws to figure out who is at fault for a cancellation, and what that means for their own situation. Air New Zealand’s flight cuts highlight precisely why the current information gap needs to be filled,” says Duffy.
On Tuesday, Consumer presented a petition to parliament calling on the Government to require airlines to tell passengers their rights when flights are delayed or cancelled. The petition was signed by over 10,500 people.
About Consumer
Consumer NZ is an independent, non-profit organisation dedicated to championing and empowering consumers in Aotearoa. Consumer NZ has a reputation for being fair, impartial and providing comprehensive consumer information and advice.
A GENERATION OF SYRIAN CHILDREN LOST TO WAR, CONFLICT AND DISPLACEMENT – World Vision
Source: World Vision
Appointments – WILLIAMSON TO CHAIR GUARDIANS FOR A FURTHER TWO YEARS
John Williamson will Chair The Guardians of New Zealand Superannuation for a further two years to October 2028, Finance Minister Nicola Willis announced today.
Ms Willis said Mr Williamson's reappointment reflected his strong leadership and would maintain stability and continuity at the Guardians, manager of the $90 billion New Zealand Superannuation Fund.
Mr Williamson said the Guardians had implemented some significant organisational changes in the past couple of years, following the adoption of a revised strategic framework in April 2024.
“Our focus continues to be on ensuring we have the right structure and processes to achieve our purpose: Sustainable investment delivering strong returns for all New Zealanders,” Mr Williamson said.
“I'm pleased to have the opportunity to contribute to this important work.”
Mr Williamson joined the Guardians Board in 2016 and was appointed Chair on 1 March 2024.
Ombudsman’s office publishes OIA and LGOIMA complaints information for July to December 2025
Source: Office of the Ombudsman
Employment – Fire and Emergency and FECA reach agreement strengthening leadership and community outcomes
Source: Fire and Emergency New Zealand
Property Market – NZ housing affordability improves to near decade-best levels – Cotality
Mortgage servicing costs have seen the most notable improvement with repayments accounting for 42% of gross median household income, in line with the long-term average.
Although saving a deposit has improved compared with recent years, it remains one of the largest barriers to the housing market for aspiring buyers.
Affordability across the main centres showed a mixed picture in the December quarter, reflecting differences in how property values have adjusted since the market peak.
While affordability for buyers has improved, rental costs remain elevated. Rents currently absorb 27.9% of gross household income nationally, down slightly from a peak of 28.5%, but still above the long-term average of 25.8%.
Improving affordability may reduce one of the key constraints on housing market activity this year, although other factors will continue to influence property values.
Note:
The Cotality NZ Housing Affordability Report measures housing affordability using the ratio of property values to household incomes, the share of income required to service a typical mortgage, the number of years needed to save a 20% deposit, and the proportion of income required to pay rent. The analysis draws on Cotality’s hedonic Home Value Index (HVI), income data from Infometrics, mortgage rates from the Reserve Bank of New Zealand, and rental data from MBIE tenancy bond figures.
Greenpeace – Luxon’s climate policies leave Kiwis hurting as petrol hits $3 a litre
Source: Greenpeace
- Scrapping the Clean Car Discount, which provided rebates for electric and low-emissions vehicles. The collapse in the EV market was instant: In 2023 around one in four new cars sold was electric, by early 2024 that had plummeted to one in 26.
- Cut fees on high-polluting vehicle imports by nearly 80% despite officials warning it would cost Kiwi drivers an extra $115 million at the pump. Now Ministers are considering going further and scrapping the clean car standard entirely,
- C ancelling Auckland Light Rail and scrapping Wellington’s low-emissions transport plan, both of which aimed to reduce car dependence in the country's major cities.
- Ending half price public transport fares for young people
- S lashing funding for public transport, walking and cycleways while pouring billions into 17 roads of “national significance” – the total cost of those roads has now blown out to between $44 – $54 billion
- Cancelling the Government Investment in Decarbonising Industry (GIDI) fund, which helped businesses move away from fossil fuels.
- Plans to build a new LNG import terminal so that New Zealand can begin importing and burning fossil gas for electricity.
Local News – Porirua keeping tamariki and rangatahi at the heart of the city
A report to Porirua City Council’s Te Puna Kōrero Committee has highlighted Council’s commitment to the city’s younger residents.
It highlights a number of initiatives already making a positive impact in Porirua, including:
- Careers Expo – an annual event connecting rangatahi with local employers, training providers, and career pathways to prepare them for a thriving future Mahi Rangatahi programme:
- Council’s inhouse work experience programme for rangatahi, offering mentorship and skill-building opportunities
- Young Peoples Fund – empowering youth to lead their own projects, with funding for community initiatives designed and delivered by young people
- Mau Te Rongo – navigators employed to maintain a safe and engaging presence at Porirua railway station and other locations across the city
- Mana Taiohi and Inside Out training for staff – equipping Council and partner organisations with tools and professional development to better meet the diverse needs of our
- youth.
Retirement Com – New guides give schools clear pathway for implementing financial education
Source: Te Ara Ahunga Ora Retirement Commission
Schools and financial education providers now have access to new Financial Education Implementation Guides, giving them practical support to plan and deliver high-quality financial education as it becomes compulsory in the curriculum.
With 70% of New Zealanders agreeing school is a good place for young people to learn about money, the two guides, developed by Te Ara Ahunga Ora Retirement Commission in partnership with the Ministry of Education and financial education providers, provide a clear roadmap for what to teach, when to teach it, and how learning builds from Years 0 to 13.
Retirement Commissioner Jane Wrightson says the guides remove complexity and provide practical support for schools as financial education is mandated. “The Government’s decision to make financial education compulsory is an excellent step forward to increase New Zealanders’ financial capability.”
“For financial education providers and funders, both current and potential future ones, these guides offer something they've long asked for, a shared framework, clear curriculum expectations, and visibility for programmes that meet the standard. These guides bring everyone onto the same page.”
The release of the guides follows last year’s announcement that financial education will become compulsory within the national curriculum, including through the social sciences learning area, which is currently out for consultation. Financial mathematics is also explicitly included in the updated Mathematics & Statistics learning area. The guides provide practical support for schools as financial education becomes an increasingly important part of the curriculum.
“Every young person in New Zealand deserves to leave school with the skills and confidence to manage their money. These guides are about clarity and confidence. They show schools what good financial education looks like, how learning builds over time, how to work effectively with external providers, and how to plan programmes that are age appropriate and curriculum aligned,” Deputy Secretary for Te Poutāhū at the Ministry of Education, Pauline Cleaver says.
The Retirement Commission has also released new maths resources as part of its Sorted in Schools programme, that apply the guides’ best practice principles and align with the Mathematics & Statistics curriculum, showing how financial education can strengthen learning across subjects.
The Financial Education Implementation Guides are available at: Financial Education Implementation Guides
Notes
Current providers who are part of the financial education providers’ advisory group include ASB, Banqer (supported by Kiwibank), BNZ, Life Education Trust, Money Time, SaVy, Westpac, and Young Enterprise Trust. Assistance will also be offered by the financial advice community. There will be opportunities for new providers as gaps are identified. Schools can choose which provider or providers they want to work with.
